Refund policy
Return & Refund Policy – Emma & Olivia Boutique
Please read our policy carefully. By placing an order, you agree to the terms outlined below.
Returns
Customers may request a return within 30 days of receiving the product.
To be eligible for a return:
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Items must be unused, unworn, and in original packaging
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Items must be returned in the same condition as received
For hygiene reasons, certain items are non-returnable, including:
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Underwear
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Lingerie
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Tights
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Skincare products
Additionally, items purchased at a discount of 50% or more are final sale and are not eligible for return, exchange, or refund.
Return Process
To initiate a return, customers must contact us at:
📧 info@emmaolivia-boutique.com
Please include:
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Order number
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Reason for return
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Photo of the item (if damaged)
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Contact details
Returns must be approved before being sent.
Return Shipping
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Customers are responsible for return shipping costs
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Returns must be shipped to our fulfillment center in China
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We strongly recommend using a trackable shipping service, as we are not responsible for lost return shipments
Refunds
Once the returned item is received and inspected:
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Customers will be notified of approval or rejection
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If approved, refunds will be issued to the original payment method within 30 days
If you have not received your refund after this period:
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Please check your bank account first
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Then contact us at info@emmaolivia-boutique.com
Damaged or Incorrect Items
If you receive a defective or incorrect item:
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We will provide a replacement at no additional cost
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If the issue persists after a second shipment, a full refund will be issued
Order Cancellations
Orders cannot be cancelled once placed due to our automated processing system.
Delivery & Responsibility
Once an order has been marked as delivered by the carrier to the address provided at checkout, the delivery is considered complete.
If you experience any issues with your delivery, please contact us and we will do our best to assist.
Contact Us
For any questions regarding returns or refunds, please contact: